EDIT: There is a completely new ServiceNow backup feature in SnowMirror 3.3. Read more about backing up individual ServiceNow tables.
Backing up critical data has been a best practice for decades. Storage, backup solutions, and processes have evolved so much in the past years. There is even a Disaster Recovery Plan, a well-documented process to recover and protect a business IT infrastructure in the event of a disaster. Yet, every day, enterprises send critical data to cloud platforms such as ServiceNow without any plan for how they will backup the data and restore it.
If you are interested in backing up your ServiceNow data, SnowMirror provides automated, secure replication of selected tables into an on-premise database. Once the data is on-premise, leverage proven database and backup tools to work with the data and make SnowMirror part of your disaster recovery plan.
ServiceNow makes a great job in guaranteeing its platform to be high available and the data to be secure. The instances are even backed up every day. But this is all happening in the cloud. What if you want to have a copy of your business critical data onsite? In your own data center, under your control? What if you have to prepare a disaster recovery plan including the recovery from a potential outage of the ServiceNow cloud? What if you need a longer backup retention than ServcieNow offers? That might be hard to achieve with the standard ServiceNow tools.
SnowMirror is a smart data replication tool for ServiceNow. It enables you to select tables and columns to synchronize into an on-premise database (i.e. into your own data center). You can download only the data you really classify as critical. Don’t backup system tables, logs and other artifacts you don’t need for recovery purposes. Backup incidents, tasks, requests, and data from custom applications including attached documents.
Having the data onsite, use standard, proven database tools to perform backups and retention of the mirror database. No need to invest in any backup cloud or similar expensive solutions making the enterprise architecture even more complex. SnowMirror is the bridge between the cloud and the on-premise world.
SnowMirror for ServiceNow core functionality includes:
- Select tables and columns to replicate
- Schedule the replication
- Synchronize attachments on a file system
- Multiple database support including Oracle, Microsoft SQL Server, MySQL and more
