We are proud to announce the new SnowMirror 4.9 release. This release is fully compatible with the new ServiceNow Quebec release. It also contains several new smaller features requested by the SnowMirror community. For example, there is a new option…

The smart replication tool formerly known as SnowMirror for Salesforce is now known as Mirror121. Mirror121 replicates your Salesforce data on your own infrastructure, which enables you to use your data with your preferred business intelligence tools, ensure compliance with…

3 ways businesses can maintain rock-solid customer service when the unexpected happens When your business is still in its infancy, it’s relatively easy to deliver dedicated and effective customer support. That’s one of the reasons a lot of people like…

Best practices for managing cloud spend without increasing operational risk A Gartner study revealed that 80% of organisations go over budget with their cloud migration projects. Moreover, most cloud costs simply end up going to waste on resources that will…

How integrated software asset management helps streamline inter-departmental operations By now, most enterprises already have IT service management (ITSM) in place, but software asset management (SAM) often isn’t considered a top priority for CIOs. However, while ITSM is geared more…

Remote work is here to stay, but how can companies deliver a great employee experience? Recent years have seen a surge in remote work. The gig economy is bigger than ever, and employees are craving greater flexibility and a better…

What the recent ServiceNow integrations mean for DevOps teams Software development and IT teams have traditionally functioned under their own sets of rules and processes, resulting in operational siloes. The lack of collaboration between the two has long resulted in…

GuideVision – ServiceNow Elite Partner to provide consulting on the ServiceNow and Tanium platforms Business collaborations are extremely valuable in today’s world. GuideVision sees it this way as well, and is building on a partnership with two IT service providers,…

3 ways today’s businesses are unlocking value and navigating constant digital disruption  Around 72% of digital transformation projects fail to achieve their goals. This sobering figure illustrates just how difficult it is to navigate constant digital disruption. While companies across…

By now, we’ve all heard of customer experience and how it’s the fuel that breeds brand loyalty and empowers business growth. After all, as consumers, we’re all familiar with both good and bad customer experiences. But recent years have also…